FAQ

About us

Wishing to spread the joy and appreciation that comes with collecting Pokemon TCG. I simply love opening packs and relishing in the captivating art work that the TCG world presents today and wish to have a bit of fun with the opening of the TcgSM Hub!

 

How it works?

When you place an order through our store, during the next live stream, your order will be opened live for everyone to see! That way everyone can enjoy that dopamine hit that comes with opening packs!

If you are not available on stream, i will wait until you are present before opening your packs. 

If you do not wish to have your packs opened on stream, please let me know in advance either on Discord or via the Contacts page.

When do you stream?

The full stream schedule will be posted in my discord channel! Please check out my socials here via my link tree

 

How does shipping work?

When you get to the check out, you have the option to pay for a small box + delivery, or hold your cards for free. Once you are ready for me to send your cards, you can either put in another order or just order the postage (and select the 'free option' so you don't get charged double for shipping).

Shipping will be done every Thursday/Friday and you will get a notification of the shipping details.

Shipping is standard 4-5 business days

Refund policy:

Once packs are opened, we are unable to offer any refunds as they are non-returnable. This applies to all products on our stall. By making a purchase on this page, you acknowledge and agree to our refund policy.